MT
Murendeni T
1 reviews | Active since Jun 2013
31 Aug 2015, 15:22
Refuse to give car finance
I am an FNB private client. I app**** for wesbank car finance through the dealership, however my car finance was declined and i've got quite a good credit score.
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Replies (1)
WesBank's replyOfficial
02 Sept 2015, 11:21Hello murendie,
Thank you for bringing this matter to our attention and affording us the opportunity to address this issue comprehensively.
As a service driven organisation, Volkswagen Financial Services (VWFS) goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when our actions have caused you to question the Bank's integrity.
The success of any preliminary application is based on the information that is available at the time however as prescribed by the National Credit Act (NCA), the credit provider must exercise due diligence to validate the prospective undertaking as well as ensuring the soundness of the possible extension. This means that it is possible to initially receive a provisional approval that is later declined if the finance criterion is not met.
A manager has contacted to provide a detailed explanation regarding the decision that was taken.
We trust that this is in order.
Regards,
Volkswagen Financial Services (VWFS)
Thank you for bringing this matter to our attention and affording us the opportunity to address this issue comprehensively.
As a service driven organisation, Volkswagen Financial Services (VWFS) goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when our actions have caused you to question the Bank's integrity.
The success of any preliminary application is based on the information that is available at the time however as prescribed by the National Credit Act (NCA), the credit provider must exercise due diligence to validate the prospective undertaking as well as ensuring the soundness of the possible extension. This means that it is possible to initially receive a provisional approval that is later declined if the finance criterion is not met.
A manager has contacted to provide a detailed explanation regarding the decision that was taken.
We trust that this is in order.
Regards,
Volkswagen Financial Services (VWFS)
WesBank's reply02 Sept 2015, 11:21
Official
Hello murendie,
Thank you for bringing this matter to our attention and affording us the opportunity to address this issue comprehensively.
As a service driven organisation, Volkswagen Financial Services (VWFS) goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when our actions have caused you to question the Bank's integrity.
The success of any preliminary application is based on the information that is available at the time however as prescribed by the National Credit Act (NCA), the credit provider must exercise due diligence to validate the prospective undertaking as well as ensuring the soundness of the possible extension. This means that it is possible to initially receive a provisional approval that is later declined if the finance criterion is not met.
A manager has contacted to provide a detailed explanation regarding the decision that was taken.
We trust that this is in order.
Regards,
Volkswagen Financial Services (VWFS)
Thank you for bringing this matter to our attention and affording us the opportunity to address this issue comprehensively.
As a service driven organisation, Volkswagen Financial Services (VWFS) goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when our actions have caused you to question the Bank's integrity.
The success of any preliminary application is based on the information that is available at the time however as prescribed by the National Credit Act (NCA), the credit provider must exercise due diligence to validate the prospective undertaking as well as ensuring the soundness of the possible extension. This means that it is possible to initially receive a provisional approval that is later declined if the finance criterion is not met.
A manager has contacted to provide a detailed explanation regarding the decision that was taken.
We trust that this is in order.
Regards,
Volkswagen Financial Services (VWFS)