NM
Nompumelelo M
1 reviews | Active since Feb 2014
04 Aug 2025, 10:23
Refusal to issue a duplicate Natis document
On the 4th of July I requested a duplicate natis reissue since I have misplaced my original natis document. I received a response from Wesbank to issue them with proof that they're still the titleholder and a payment of R808, I made the payment and sent the proof of titleholder on the 11th of July. I have not heard from Wesbank ever since, I keep sending follow up emails and there's no response. Not even an update
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WesBank's replyOfficial
04 Aug 2025, 10:31Dear Nompumelelo Mngomezulu,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply04 Aug 2025, 10:31
Official
Dear Nompumelelo Mngomezulu,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution