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Rashmi R
1 reviews | Active since Nov 2011
24 Mar 2022, 05:44
Refusal to close settled account
I settled my DirectAxis account on the 25th of February. I have been begging Wesbank/DirectAxis to close this account for the past month and it has not been done.
Please note that should you debit my account tomorrow for this settled account, I’ll be pressing charges of *****, theft AND taking you to the ombudsman. I have called and emailed too often to beg you to do your job.
Helpful (0)
Replies (3)0
Replies (3)
WesBank's replyOfficial
24 Mar 2022, 07:46Dear Rashmi T,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply24 Mar 2022, 07:46
Official
Dear Rashmi T,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
RR
Rashmi R's updateReviewer Update
24 Mar 2022, 17:32They tried to call me and then when I phone back, no response??? Why is this account still
Open??? How hard can it be TO CLOSE AN ACCOUNT
Open??? How hard can it be TO CLOSE AN ACCOUNT
RR
Rashmi R's update24 Mar 2022, 17:32
Reviewer Update
They tried to call me and then when I phone back, no response??? Why is this account still
Open??? How hard can it be TO CLOSE AN ACCOUNT
Open??? How hard can it be TO CLOSE AN ACCOUNT
RR
Rashmi R's updateReviewer Update
25 Mar 2022, 09:17This is now my umpteenth email, phone call and Hello Peter complaint to Direct Axis.
My account has been settled on the 25th February and you REFUSE to provide a settlement letter or close the account.
Today, my fears were realised when you debited my account again even though I have settled it.
I have now cc’d my attorney as you are taking money from me **********ly. Please let me know if a letter of demand, complaint to the ombudsman or indeed a ******** charge of theft/***** will be the only way for you to do your job and to refund my money. This is unacceptable and ********. You would think nothing of blacklisting me if I ever missed a payment but you can **********ly ***** money from my account? No way. This is unbelievable. I want a response TODAY.
RR
Rashmi R's update25 Mar 2022, 09:17
Reviewer Update
This is now my umpteenth email, phone call and Hello Peter complaint to Direct Axis.
My account has been settled on the 25th February and you REFUSE to provide a settlement letter or close the account.
Today, my fears were realised when you debited my account again even though I have settled it.
I have now cc’d my attorney as you are taking money from me **********ly. Please let me know if a letter of demand, complaint to the ombudsman or indeed a ******** charge of theft/***** will be the only way for you to do your job and to refund my money. This is unacceptable and ********. You would think nothing of blacklisting me if I ever missed a payment but you can **********ly ***** money from my account? No way. This is unbelievable. I want a response TODAY.