REFUND PAID INTO WRONG ACCOUNT, 22 NOVEMBER 2019

I am under debt review, a pending refund was deposited into the wrong account on 22 November 2019. The bank was made aware of the error on 04 December 2019 through a formal correspondence from Debt Rescue, after Debt Rescue notified me that Hyphen, the distributing agency cannot locate the refunded amount!

A Malika Fredericks, *** from Worst Bank Debt Review proved useless to me after failing to give me updates when she was supposed to. I escalated the matter to Worst Bank head office where I started communicating with Ghislaine, ***. Ever since she advised me to communicate with her directly, her phone rings answered or engaged all the time.

If indeed the funds were incidentally deposited into the wrong account, whose fault is that? Had I deposited my installments into a wrong account, how long would it have taken them to repossess my car as they were harassing me before I went into the programme to secure my assets. I am told the matter was referred to the risk department, where do I fit into the internal processes. On paper, if the money was paid into the rightful Hyphen account, my debts would have been settled and the process of clearing my name would be in full motion.

At the moment, my children are going to have a black Christmas when the Worst Bank phones continue ringing unanswered! When did the services at the bank go down the drain?