KD
Kabelo D
1 reviews | Active since Jun 2013
12 Aug 2015, 11:41
Refund on POI
Hi,<br> <br> I've been calling Wesbank for the past 3 weeks to get my refund for outstanding debt policy. Everyone I spoke to tells me I will get refunded within 48hrs, this has been going on for the past 3week. This is very disappointing considering I've been a customer for many years. I got an email from Mozes Manamela saying I would be refunded this week, I tried calling multiple times to no avail
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WesBank's replyOfficial
14 Aug 2015, 17:20Hello kabito,
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for the inconvenience you experienced.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of this goal. We can confirm that proof of your insurance was indeed received and that we have duly cancelled the Outstanding Debt Protection Policy that was due for activation and have processed your refund accordingly.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for the inconvenience you experienced.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of this goal. We can confirm that proof of your insurance was indeed received and that we have duly cancelled the Outstanding Debt Protection Policy that was due for activation and have processed your refund accordingly.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
WesBank's reply14 Aug 2015, 17:20
Official
Hello kabito,
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for the inconvenience you experienced.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of this goal. We can confirm that proof of your insurance was indeed received and that we have duly cancelled the Outstanding Debt Protection Policy that was due for activation and have processed your refund accordingly.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for the inconvenience you experienced.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of this goal. We can confirm that proof of your insurance was indeed received and that we have duly cancelled the Outstanding Debt Protection Policy that was due for activation and have processed your refund accordingly.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank