Refund of Credit on my Account... People are fooling around and thinking this is a Game.

I am still awaiting a REFUND on my Wesbank account and everytime i call the Debt Review they transfer me to customer care as they advise they need to attend to the refund spend over 30mins on a call with no feedback transfer me from corner to corner with positive results. Spoke to Portia Makhubu on the (08/12/2021) still i am not receiving feedback or approve with regards to my refund. There is credit on my account and i also want the interest on the account to refunded. Jabu Ndaba (08/02/2021) is an *********** person as he does not know what he is doing or even know what the requirements are he tells me to hold on he is going to check my account to my understanding he refers me to Customer care whom i spoke Courtney Naidoo she advise that Ghislaine Hanslo (Team leader) has escalated this matter. This person contact number does not even work Ghislaine Hanslo Team leader - ***. The Service of Wesbank is pathetic the experience is nightmare, Jabu Ndaba advise the calls might or not be recorded so this means that i will not have any evidence to prove if your calls are not recorded or i have spoken to one of your agents. Please note i have emailed Wayde Graham and also said he escalate this matter. i also emailed Mr Wayde the (04/02/2021) he said i should send him my documents for refund still NOTHING I am not happy with the service this is the worst department i ever dealt with WESBANK can ***** themselves i will not take this kind of mistakes neither errors. MXA