TP
Tamzin P
1 reviews | Active since May 2018
09 Mar 2026, 08:46
Refund my premium
My car was settled by insurance in 27th February and the premium was collected from my bank account on 28th February. I have called Wesbank twice and emailed for feedback with no joy. Pretty Dlamini, in the Legal team, has been sitting with my case for more than a week. I have also inquired when the line item will be removed from my FNB banking app.
This is such a disappointing experience with WesBank. They are quick to collect funds from your bank account but slow to refund.
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WesBank's replyOfficial
09 Mar 2026, 09:32Dear Tamzin P,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply09 Mar 2026, 09:32
Official
Dear Tamzin P,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution