Refund issue
Your call centre transferred me 6 times today without anybody who can assist with a refund query! You refunded money into an incorrect account and it doesnt even show in this account so im wondering where the monies are?? How hard can it be to refund monies on an account that was already settled? I use to think Wesbank was the best....but im was wrong
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Replies (3)0
Replies (3)
WesBank's replyOfficial
19 Aug 2020, 10:13Dear Simone E
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply19 Aug 2020, 10:13
Official
Dear Simone E
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
's updateReviewer Update
19 Aug 2020, 16:24It was sent. Thank you. Await your response
's update19 Aug 2020, 16:24
Reviewer Update
It was sent. Thank you. Await your response
's updateReviewer Update
20 Aug 2020, 13:06Good day Zabonize
Thank you for your email (the same feedback i got last Wednesday)
Please advise me as to when the refund can be expected.
Thank you for your email (the same feedback i got last Wednesday)
Please advise me as to when the refund can be expected.
's update20 Aug 2020, 13:06
Reviewer Update
Good day Zabonize
Thank you for your email (the same feedback i got last Wednesday)
Please advise me as to when the refund can be expected.
Thank you for your email (the same feedback i got last Wednesday)
Please advise me as to when the refund can be expected.