LM
Lesego M
1 reviews | Active since Mar 2022
22 Jan 2024, 14:00
Refund for overpayment
In May 2022 I made a transfer from my fnb cheque account to my vehicle finance account to pay off my car.
I got an email stating that I made an overpayment, since 2022 I have been unable to get a refund for my overpayment because FNB does not provide a proof of transfer. I even went to an FNB Branch for assistance and they too could not assist me with a proof of transfer. I have sent my bank statement showing the money leave my account and the wesbank statement shows receipt of payment.
This issue is dragging and I am frustrated.
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
22 Jan 2024, 14:18Dear Lesego M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Best regards,
WesBank's reply22 Jan 2024, 14:18
Official
Dear Lesego M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Best regards,
WesBank's replyOfficial
22 Jan 2024, 14:21Dear Lesego M,
Your reference number is CRSDFF94. Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Monuque Coetsee
***
Your reference number is CRSDFF94. Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Monuque Coetsee
***
Best regards,
WesBank's reply22 Jan 2024, 14:21
Official
Dear Lesego M,
Your reference number is CRSDFF94. Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Monuque Coetsee
***
Your reference number is CRSDFF94. Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Monuque Coetsee
***
Best regards,