Refund Delay

I changed bank details of debit order from mine to husbands, in fear of it being deducted from mine instead of my husbands and it being a failed debit i phoned to confirm the debit order date and which details it would deduct from. the agent on the line wasn't too confident about this so I asked for Wesbank account details to do a cash deposit which I did on 28 Feb, on the same day after the cash deposit a debit order deduction went off on my husbands acc as requested but now we made two payments. 2 March Monday I spoke to Gavin Jordaan for a refund and he assuredme that once his received the proof of payment he would request the refund. I sent him proof to his personal email but no reply.I phd 3 March spoke to Mamphe she said Gaivn is off sick and didn't do refund. 9 March Boniswa Ngubeni told me she would check and ph me back, refund only process yesterday after I was told it takes 72 hours - it is now 288 hours if not more. I hope the money will reflect the bank account tomorrow as promised. Appalled by the service!!!