JM
Juan M
1 reviews | Active since Dec 2017
10 Mar 2021, 10:54
Refund after settlement delayed
I have just settled my vehicle but my debit order went off and the settlement still included the debit order.
I have requested the refund. One person tells me 3 to 5 business days the other consultants tells me 5 to 7 business days.
I worked on your timelines that you provided to me but now I am sitting with less money because your consultants don't know their own turnaround times.
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Replies (2)
WesBank's replyOfficial
10 Mar 2021, 11:19Dear Juan M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
Best regards,
WesBank's reply10 Mar 2021, 11:19
Official
Dear Juan M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
Best regards,
WesBank's replyOfficial
10 Mar 2021, 11:23Dear Juan M
Your reference number is CRSCC0A4. Should you require further assistance, please e-mail *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Trifena Da SilvaTel: ***
E-mail: ***
Your reference number is CRSCC0A4. Should you require further assistance, please e-mail *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Trifena Da SilvaTel: ***
E-mail: ***
Best regards,
WesBank's reply10 Mar 2021, 11:23
Official
Dear Juan M
Your reference number is CRSCC0A4. Should you require further assistance, please e-mail *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Trifena Da SilvaTel: ***
E-mail: ***
Your reference number is CRSCC0A4. Should you require further assistance, please e-mail *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Trifena Da SilvaTel: ***
E-mail: ***
Best regards,