Refinance of balloon payment / reference ***6

My vehicle was financed by Wesbank over 72m (repayment R2917pm) and balloon payment R35000 is now due. I app**** to refinance the balloon payment over 18m (repayment plus minus R2500pm) during August and received an email on 31 August advising that my application was Declined due to Affordability. I appealed the decision on the 1st of September and have not received any feedback. I sent a follow up email on the 16th of September and received a response stating that my email has been forwarded to the Customer Remarketing Department.

I've been on disability since the 10th of April and only received monthly disability benefit from the 26th of July. I made arrangements with Wesbank during April/May and was granted a payment arrangement of 50% of the instalment for a 3 month period. I settled the outstanding amount on 11 July and my account is up to date since.

I also submitted a new application to refinance the balloon payment over 36m (which would reduce repayment to plus minus R1600pm / half the current repayment) on the 7th of September and received an sms confirming: Thank you for completing the WesBank application form. Ref No: WBM ********** 8, Call Centre: ***.

I have NOT received any feedback to date in regards to the above.

I've been banking with the FNB group since 2005 and have always received great service / assistance.

This experience with Wesbank is therefore VERY disappointing.