Rebate taking forever

I am extremely upset about how the refunding of an amount I paid extra into my loan has been handled. The loan was settled on the 14th of May and extra was accidentally paid on the 15th of May. I am still waiting for this to be resolved on the 12th of June.

Every few days I get an email asking for the same documents, proof of payment, proof of residence and ID.

I spoke to someone telephonically last week Tuesday, the 4th of June at 10:25 and they assured me that all was in order on Monday, the 3rd of June and it would take 5 - 10 working days from last week Monday.

I have tried contacting telephonically and I was told they have to put me through to customer services who are not available so they need to log a mail and have not yet contacted me.

I am also not sure why I am dealing with Direct Axis as my loan was with WesBank Cashpower.

This must be resolved by Friday as that was the promise that was made to me - 5 - 10 working days from the 3rd of June.

This is not meeting TCF standards. (Please contact me only after 15:30)