DB
Dawie B

1 reviews | Active since May 2023

24 Sept 2024, 07:30

REASONS TO DECLINE AFTER APPROVED

Good day I just want to express our disappointment with the communication from WesBank. We app**** for vehicle finance, 4 times we received a notification and email and phone call that the finance has been APPROVED with a reference number, now all of the sudden it is declined. How can WesBank approve, request documents, ask for offer to purchase and then make up excuses to decline.

This is not acceptable you give clients high hopes, I was even called to advised it has been approved. The offer to purchase was also approved. I do not have bad debt. I do have a good credit standing so will WesBank please advise WHY they are declining after approval. I will not except this. I have two companies with good income. My personal income is also high. So, I do not understand, and I do not have bad debt. I worked hard to be able to get what I worked for, and you smash peoples believes. All proof of approvals and reference numbers is on my email!!!!

It is poor service.

0
Replies (2)
WesBank
WesBank's reply25 Sept 2024, 07:50
Official
Dear Dawie B,
 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
 
We will be in touch with you to resolve this matter.
 
Regards,
WesBank Service Resolution
DB
Dawie B's update03 Oct 2024, 06:28
Reviewer Update
I was advised 5 business days, when I followed up, they advise they provided feedback to someone I don't know. They do not know how to answer us, I am sure they are finding the reasons to advise why they approved an application 4 times and it was almost on the final collection point before they declined. They cannot provide proper reasons and give us the chance to motivate whatever their reasons are. It is just easy to decline after approval.

Still no response the person responding just doesn't care and think it is ok and we will just leave it we will NOT leave this.

Please also don't copy people into my personal complaints this is ***** and breach of POPIA act