Re-reimbur*****t Payment issue

<p>I have sold my car that, was financed through Wesbank ,which had a Motorite warranty that was added to my finance arrangement. I have notified both Wesbank and Motorite to cancel my Motorite warranty.</p> <p> </p> <p>As I sold my car, I settled the outstanding capital balance of my finance (which included the Mototrite warranty) which was required to obtain a paid out/settlement letter so that I could sell the car. I also could not settle the car seperate to the warranty. In essence I am paying for the warranty in full. </p> <p> </p> <p>Wesbank should therefore be re-imbursing me for the one year and 3 months that I have now pre-paid the warranty. When requesting this from Wesbank, i have not been able to recieve any answer from them or get any communication/feedback on this issue. This is after 9 emails, and calls to the call centre where I am told, that it is escalted but where nothing has happenned yet.</p> <p> </p> <p>This level of service is unnaceptable and frankly I am disgusted as to how Wesbank can treat their customers. This also after I have financed my new car with them.</p>