CS
Cheryl S
1 reviews | Active since Oct 2018
12 Aug 2016, 08:34
Quick to take your money but no one knows how to give it back
<p>I accidentally transferred R10 000 to my vehicle finance account instead of my business account. I immediately phoned and I was told I hate to wait for the money to reflect in Webank's account.</p> <p> </p> <p>Now I phone and I apparently need proof of payment. The only thing I have is an e-mail notification. The consultant told me that the bank account number I had is not Wesbank's. I went and checked ... and the bank account number is my personal account number with Wesbank.</p> <p> </p> <p>Can someone please just help me get my money back please????</p>
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Replies (1)WesBank's replyOfficial
18 Aug 2016, 13:59Good day
Thank you for your concerns highlighted. The customer service team has communicated with you to discuss the matter further and a refund has been processed on your behalf. We will remain in contact with you until this has been completely resolved.
Kind regards
WesBank
WesBank's reply18 Aug 2016, 13:59
Official
Good day
Thank you for your concerns highlighted. The customer service team has communicated with you to discuss the matter further and a refund has been processed on your behalf. We will remain in contact with you until this has been completely resolved.
Kind regards
WesBank
