CS
Cheryl S

1 reviews | Active since Oct 2018

12 Aug 2016, 08:34

Quick to take your money but no one knows how to give it back

<p>I accidentally transferred R10 000 to my vehicle finance account instead of my business account. I immediately phoned and I was told I hate to wait for the money to reflect in Webank's account.</p> <p> </p> <p>Now I phone and I apparently need proof of payment. The only thing I have is an e-mail notification. The consultant told me that the bank account number I had is not Wesbank's. I went and checked ... and the bank account number is my personal account number with Wesbank.</p> <p> </p> <p>Can someone please just help me get my money back please????</p>

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Replies (1)
WesBank
WesBank's reply18 Aug 2016, 13:59
Official
Good day Thank you for your concerns highlighted. The customer service team has communicated with you to discuss the matter further and a refund has been processed on your behalf. We will remain in contact with you until this has been completely resolved. Kind regards WesBank