Quick to take money INCORRECTLY, but not so quick to refund it.

If I could give a zero rating, I would do so. I am so frustrated with Wesbank in terms of them just taking my money incorrectly and then I need to phone constantly to get my refund.

Wesbank took an installment in December for a vehicle that I've sold already in November, whereby the vehicle has been paid up. I understand that errors happen and the first consultant I spoke to at Wesbank, informed me that the payment will take 72 hours to reflect. Also taking into consideration that there were public holidays etc, I waited until 30 December, whereby I phoned again. I was told by this agent that there's been a bit of a delay in loading payments, however, she can see on the system that it has been paid out to me and it might take another 48 - 72 hours. Although not happy about this, I still accepted it and waited patiently.

Today, 03 January 2023, I phone Wesbank and after holding the line for 25 minutes, I get told that my request for refund has not been processed on the app that Wesbank use internally and that the agent now requested a refund. I mean what is happening that the other agents tell me all is in order, and then I need to hear that not everyone knows how to work on the app that Wesbank uses. WOW!!! So now a gentlemen by the name of Mphonyana Nhlapo assisted me to load the refund apparently (and I need to say apparently, because I've been told this numerous times by other agents), and guess what, another possibly 48 - 72 hours before my funds will reflect.

It is after all MY money, Wesbank, and not yours, therefore, I want my refund IMMEDIATELY!!