****py Wesbank Service

So last year when I bought my car, somehow I got top up insurance through a third party. Then in August 202 I queried this and then I cancelled that policy as I do have top up insurance through my insurance.

I have the cancelation letter from the company stating that the policy was cancelled and to my disbelieve, I checked my statement and they are still taking the money from my account.

I sent and e-mail, then got a reply that it will be escalated, then called again and the guy said that it will be looked at within 48 hours.

No correspondence from Wesbank saying we are working on this or they are still looking in tot his nothing.

This morning I called and Simpiwe advised me that the policy takes 30 days to cancel and I should follow up then.

I have the cancelation letter, I just need a refund for the months that the money was deducted. That is all. I had to ask him very nicely to follow up, he didn't want to at first and kind of had to ask him very nicely like licking his ass just to follow up for me.

This is disgusting service.