KR
Keith R
1 reviews | Active since Feb 2010
25 Oct 2021, 15:30
Putative rather than rewarding
Good day, I am a Private client with FNB and have had +7 cars financed with Wesbank
Yet, with each new vehicle, I end up getting a worse off finance rate that the previous one. FNB/Wesbank are really poor at rewarding loyal customers.
What's more frustrating, is that you have to go through the dealer F&I and can't go directly to Wesbank so it's very difficult to negotiate on a rate.
Wesbank - please consider a programme for loyal customers, at the moment you seem to be putative rather than rewarding.
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Replies (2)0
Replies (2)
WesBank's replyOfficial
27 Oct 2021, 09:48 Dear Keith,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
WesBank's reply27 Oct 2021, 09:48
Official
Dear Keith,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
KR
Keith R's updateReviewer Update
30 Oct 2021, 17:10Thank you - appreciate the feedback, await your response. Hopefully my faith can be restored in your organisation.
KR
Keith R's update30 Oct 2021, 17:10
Reviewer Update
Thank you - appreciate the feedback, await your response. Hopefully my faith can be restored in your organisation.