Proof of insurance ****

I took my car finance with Wesbank in 2019. Today they are charging my account more because they say I did not submit a proof of insurance. How can they let the dealership to release a car without a proof of insurance because I have submitted all required documents since from the start. To me this is a pure ******* to their clients. I want to warn all current clients and pottential future clients to be aware of Wesbank ****. There are many financial service providers that respect their clients. Think again before taking Wesbank as your financial service pro