AM
Anita M
1 reviews | Active since Jun 2020
30 Jun 2020, 11:15
Proof of Insurance
TERRIBLE TERRIBLE !!!! I was notified via email that consultants tried to get hold of me regarding my proof of insurance. To this day NO CONSULTANT has spoken to me !!! My broker sent the proof of insurance via email within 1 hour from the notification, and cc'd me in. After 3 days I just received the 3rd mail to tell me they will deduct the money from my account. I've tried for 3 days to get hold of them, but after being on hold for 20+ minutes, STILL NO CONSULTANT !!!! If you cannot check an inbox - this is not my problem !!!!! GET SOMEONE TO CALL ME !!!!!!
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WesBank's replyOfficial
30 Jun 2020, 12:50Dear Anita Muller,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply30 Jun 2020, 12:50
Official
Dear Anita Muller,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution