Proof of insurance

Received an email from Wesbank that they needed proof of insurance. I requested it from my insurance and sent it to the address that was sent to me on the email from Wesbank. I then received sms's from Wesbank that they cannot get hold of me but havn't received any calls from them. I tried to phone but no success. Then again received emails from Wesbank requesting proof of insurance, the same as the first one and sent my proof of insurance again to the address on the email as well as the the address that I received the email from. Now Wesbank has (without my permission) taken out insurance on my behalf. This is pathetic to not even reply to any of my emails or contact me and then give me insurance without me signing or agreeing to anything. PATHETIC!!!!!