Proof of address for loan approval

I am appauled at the service I am receiving from Wesbank Cashpower. I was offered a loan and proceeded with the loan application. The loan was approved however they refuse to release the funds to me as my proof of residence is not accepted. I purchased a property which was only registered and transferred in December.<br> <br> I am not able to produce a rates/utilities bill from City of Johannesburg as the name change takes 6-8 weeks from date of registration. One consultant had the nerve to tell me that we all have day jobs and I must go to the municipality to request an affidavit???<br> <br> I have no retail accounts in my name. I produced a legal letter from the conveyancing attorneys confirming registration and transfer to my name with an offer to purchase stipulating that I am paying occupational rent since October 2015 and both these documents were rejected. These are legal documents. I cannot understand why this has become such a nightmare to conclude.<br> <br>