Prompt response

I have been calling wesbank on a request for a refund where they debitted my account after the outstanding balance was settled. I was given the contact person who is dealing with the case and she was never available to take my call and everytime I was told that she will get back to me which never happened. This morning 13/04/2015 I called again and was assisted by a gentleman by the name of Collin *** he assured me that he will personally handle the processing of the refund and that the money will be in my account by the following day. Within four hours I got a notification from the bank with the refund being deposited. <br> <br> I just want to thank Collin for his prompt response in resolving my issue, where the assigned person was unable to do so for the past two week, and the friendly and helpful manner in which he attended to my call.<br> <br> Keep up the good service