Profile is not updated correctly as promised

I app**** for finance at Wesbank and it was declined the reason being \Bad Conduct". I called the bank and they referred me to an account which was a bank error and it was never corrected. The irony is that I had the same problem in September and the investigation from the bank's side showed that this was an erroneous tagging from their side and they promised that they will update the profile. The deal was approved. Now I am applying for new finance (settling the current one) and I am back to square one. The problem with the bank officials is that they do not understand the emotional and embarrassment one goes through when the dealer informs you that that your account has been declined due to bad conduct"