Privatefinance Service

My name is Zukisa , I have been applying for vehicle finance through wesbank private finance and it has been my worst nightmare. I started with the application on the 5th July 18 and received automated response requesting vehicle documents, the requested documents were sent on the 13th July 18. With no response from the bank I followed up on the 26/07/2018and again on the 03/08/2018 and the 13/08/2018, I got response that someone would get back to me on the 13/08/18 no one got back to me. On the 17th Sep18 I went to the branch and the bank manager that assisted call the private finance division, we were advised that they required more documents which I sent on the 25/09/18. I still did not get any response from them so on the 05/10/18 I called and the agent I spoke to advised that they had not received the documents I sent she then sent me an email address for me to resend the required documents, those documents were then sent the same day and she advised that the marketer would get back to me. With no response from them I called to follow up on 09/10/2018 and was advised by the agent that the marketer will get back to me. no one got back to me so I called I again on 12/10/2018 and was advised that my application had expired, so I had to start the application again. I app**** again on the 12/10/10 the marketer finally sent the quote but the were things I did not understand from the quote so I called for him to explain on 16/10/2018, the gent I spoke to advised that he will call be back before the end on the day. I have been waiting for the call since this is very frustrating do these people understand customer service and the meaning of get back to you. ********** 797