AW
Andre W

1 reviews | Active since Mar 2019

07 Jan 2022, 15:59

Private to Private finance

I app**** online for private-to-private finance. The online result was approval, and a monthly instalment was quoted. The deal was subject to verification of MY details only. When the paperwork arrived, PRIOR to verification of my details, the monthly instalment increased by a whopping 45%. I have had excellent dealings with Wesbank in the past, they have however seemingly lost touch with the need of the customer. I sadly opted to rather conclude the deal through one of the other major banks in South Africa.

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Replies (1)
WesBank
WesBank's reply10 Jan 2022, 07:54
Official
Dear Andre Van Wyk,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution