AW
Andre W
1 reviews | Active since Mar 2019
07 Jan 2022, 15:59
Private to Private finance
I app**** online for private-to-private finance. The online result was approval, and a monthly instalment was quoted. The deal was subject to verification of MY details only. When the paperwork arrived, PRIOR to verification of my details, the monthly instalment increased by a whopping 45%. I have had excellent dealings with Wesbank in the past, they have however seemingly lost touch with the need of the customer. I sadly opted to rather conclude the deal through one of the other major banks in South Africa.
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Replies (1)WesBank's replyOfficial
10 Jan 2022, 07:54Dear Andre Van Wyk,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply10 Jan 2022, 07:54
Official
Dear Andre Van Wyk,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
