Private Finance division no response and slow.

Good day

On the 2nd November I got a PRV reference number stating my private finance has been approved and a agent will be in contact with me, since then to make a long story short I emailed many times and only got response from their team leader Bernadette not once did I receive a call or an email From the agent that is helping me with the finance Lesego. Is it wrong of me to ask to know what the status is on the loan and know what is going on?

All the paperwork from the seller was sent on Thursday with the road worthy test documentation they did not respond to him to let him know all is well nor to me after I asked on Friday did they receive from the seller and until now no response...So my question is is this because it is private finance? Is it because it is not a massive loan amount? Why not respond? My goodness is it too much to ask to sort this out so we know where we stand and so I can tell the seller what is going on? Never in my life has the communication from a bank been this bad and slow...hopefully by logging this complaint the right person will see this and ask that division what is going on that actually wants to help their clients, very disappointed in Wesbank.