Possible Vehicle Logbook **** by Westbank and Courier Sevice Provider (UTI)

I bought a vehicle through westbank finance and have paid it off since last November. I requested my logbook on several occasions since then and 8 months later which was last month I get a request from Westbank legal to pay an outstanding amount on my vehicle. After forwarding the proof of settlement I was told that the vehicle has been settled so I re-requested my logbook.

I was informed a few days later that my logbook and all other docs including settlement papers were sent to me via UTI.

I never received my documents and when I followed up I found out that UTI gave my registered mail to someone they believed to have been my neighbour. My neighbour never received my parcel and no one else unless pre arranged with me should have been able to sign for it.

I still don't have my logbook and docs and am being told that I must now pay to receive duplicates.

Is this a **** to ****** money from me or a means at *****ing unsuspecting peoples vehicles that are now paid off?

Its scary that M Ratone at the legal department at Westbank still hasn't gotten back to me regarding my query into this and I am now scared that someone might have signed my vehicle onto their name and one day come and claim it.

It also seems like now that Westbank and their legal team have verified that my vehicle is paid off they don't care what happens to me now even though it is their courier service that has neglegantly handed over my documents to some unknown individual,or did they hand it over to someone they know.?

Westbank still hasn't done anything in this regards.