LD
Lerato D
1 reviews | Active since Dec 2013
15 Oct 2024, 11:07
POP rejected
Wesbank please advise why my payment cannot be allocated to the correct account. WESBANK you gave me a SETTLEMENT AMOUNT (R2499.00) which I paid, However I was suppose to pay the amount to a different account as oppose to the one I have been paying. the big shock here is that, you can't allocate my payment to the correct account seeing that this is internal. I honestly starting to think that you just want to keep me here forever.
Who do i need to reach out as a customer, because this is unacceptable
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WesBank's replyOfficial
15 Oct 2024, 11:17Dear Lerato Dreyer,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to Direct Axis for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to Direct Axis for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Best regards,
WesBank's reply15 Oct 2024, 11:17
Official
Dear Lerato Dreyer,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to Direct Axis for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to Direct Axis for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Best regards,