1 reviews | Active since Dec 2014
Poor Services
---------- Forwarded message --------- From: Johan Jacobs <***> Date: Tue, May 25, 2021, 09:27 Subject: Re: *** (CID:xt5v9hns9lnsrm25hd) To: Toyota Financial Services <***>, Naik, Kogilum <***>, <***>
Good day,
Thank you for your response,
Below is the email in red that was sent to you on the 07th of April 2021 and the proof of payment was attached to the email, I resent the proof of payment to you again on the 20th of May 2021, why didn't you advised me in April or in May 2021 that you didn't received the proof of payment, how is it possible that you didnt received it but it was sent to you twice and I'm attaching it again,
Your services is poor,
Fix this?
Forwarded message --------- From: Johan Jacobs <***> Date: Wed, 07 Apr 2021, 14:49 Subject: Re: FW: *** (CID:xt5v9hns9lnsrm25hd) - [External Email] - *** - *** - Email Validated To: Toyota Financial Services <***>
Good day,
Regarding the attached and the above matter,
Please see attached,
My address is 18 April Crescent, Buffalo Flats, Extension 2 to 7, East London, Eastern Cape, 5209
My contact numbers is ***,
Will wait to hear from you,
Johan Jacobs
On Tue, May 25, 2021, 09:04 Toyota Financial Services <***> wrote: Good day Johan Jacobs,
Thank you for your email.
Please note that we have not received the R350.00 proof of payment.
Kindly provide us with the full delivery address and two contact numbers in order for us to assist further.
We would like to take this opportunity to thank you for entrusting Toyota Financial Services with your finances.
Yours in service,
Customer Service Centre
***
http://www.toyota.co.za/toyota-finance
Fax: ***
-----Original Message----- From: Johan Jacobs [mailto:***] Sent: Monday, May 24, 2021 11:45:32 AM To: Toyota Financial Services,WesBank, Service,Naik, Kogilum Subject: Re: Fwd: *** (CID:xt5v9hns9lnsrm25hd) - [External Email] - *** - *** - Email Validated
Good day All,
Regarding the below emails,
I've paid the R350 and sent the proof of payment to you in order for Westbank to handle the process and as stated below, the process(including delivery of the documents) will take 10 to 14 working days,
I'm still waiting,
Will wait to hear from you,
Johan
On Mon, May 24, 2021, 09:32 Toyota Financial Services <***> wrote: Good day Johan Jacobs,
We thank you for your request and advise that the registration documents will allow you to change the name of the Titleholder into your own name, to be attended to within 21 days, at the licensing authorities. The documentation pack we will send you will consist of:
1. The original NaTIS certificate
2. A Paid up Letter
3. The Change of Ownership forms
4. A copy of our Proxy ID
Kindly submit the above documentation, inclusive of your latest proof of address, at your nearest Licensing department to finalize the change of ownership process.
DSV has now introduced their Courier-to-locker option, where the documents are couriered to a secure DSV locker near you, leaving you in control.
The DSV locker will:
Allow you to collect the parcel anytime within 48 working hours, once the parcel has been scanned into the locker. Is monitored by 24-hour surveillance The documents will be ready within 3-5 working days A notification from DSV will be sent with a unique pin code via SMS and email to retrieve your documents You may select the DSV locker where you will be available to collect your documents within 48 hours of receiving the notification, by copying the link provided below into your internet browser. If the document is not collected within 48 working hours, the parcel will return as undelivered, and there will be a cost of R57 to have them sent out again at your own expense.
The below link will direct you to the page, of which you may select the nearest DSV locker for your documents to be collected:
https://drive.google.com/open?id=1ZHHP9HY3yu54Gdp_1qBSNg1sI48a2bPO&usp=sharing
In your response, please include the address of the selected locker, as well as your contact number and email address to utilize for the pin code to be sent to you.
Alternatively, you may select our additional Collection or Delivery Options:
1. The NaTIS documents may be collected directly from us at:
NaTIS Reception, 1st floor
WesBank
1 Enterprise Road
Fairland, Johannesburg
- Please allow 48-72 working hours for the preparation prior to collection.
- We request that you produce your ID or valid driver's license as proof of identity upon collection of the documents.
Alternatively, you may request us to
2.Have them delivered by courier which will take 3-5 working days (physical address).
3.The courier service will deliver the documents during working hours, being Monday - Friday between 8:00 and 17:00.
4.Please ensure that someone will be available at the delivery address supp**** to sign for the registration documents.
5.If the documents return to us as undelivered, there will be a cost of R57 to have them sent out again at your own expense.
Together with your delivery method indicated, please also provide us with the full confirmed delivery address and two contact numbers.
We look forward to your reply.
We would like to take this opportunity to thank you for entrusting Toyota Financial Services with your finances.
Yours in service,
Customer Service Centre
***
http://www.toyota.co.za/toyota-finance
Fax: ***
-----Original Message----- From: Johan Jacobs [mailto:***] Sent: Thursday, 20 May 2021 10:03:01 AM To: Toyota Financial Services Subject: Fwd: *** (CID:xt5v9hns9lnsrm25hd) - [External Email] - *** - *** - Email Validated
Good day,
Regarding the below emails and the attached,
Please be advised that 10 to 14 working days has expired and I haven't received anything or heard from your side,
Please advise?
Johan Jacobs
---------- Forwarded message --------- From: Johan Jacobs <***> Date: Wed, 07 Apr 2021, 14:49 Subject: Re: FW: *** (CID:xt5v9hns9lnsrm25hd) - [External Email] - *** - *** - Email Validated To: Toyota Financial Services <***>
Good day,
Regarding the attached and the above matter,
Please see attached,
My address is 18 April Crescent, Buffalo Flats, Extension 2 to 7, East London, Eastern Cape, 5209
My contact numbers is ***,
Will wait to hear from you,
Johan Jacobs
On Tue, Apr 6, 2021, 08:35 Toyota Financial Services <***> wrote: Good day Valued Client,
We thank you for your email.
Due to the challenges our clients are experiencing with some licensing departments not accepting the banks Representative NCO documents, WesBank has decided to assist our clients with the Legal ownership change process.
The following is required to act on your behalf:
• R350.00 transfer fee
• Delivery address and two (2) contact numbers to deliver the updated Natis
The Turnaround time for the request to be finalized and delivered is 10-14 working days.
Kindly find our FNB banking details below:
Account Name: FNB Corporate
Bank Type: Current Account
Bank Account Number:***
Branch Code: 255005
***
Kindly note that the change of ownership can only be done from WesBank directly to the account holder name.
Please note that should there be an admin mark on the vehicle such as outstanding fines, expired license disks, ****** or written off vehicles, there might be a delay, however feedback will be provided once confirmation is received from the licensing department.
Please email proof of payment to *** or alternatively you can fax it to ***.
We would like to take this opportunity to thank you for entrusting Toyota Financial Services with your finances.
Yours in service,
Customer Service Centre
***
http://www.toyota.co.za/toyota-finance
Fax: ***
-----Original Message----- From: Toyota Financial Services [mailto:***] Sent: Wednesday, 31 March 2021 13:55:35 To: Toyota Financial Services Subject: Re: *** (CID:xt5v9hns9lnsrm25hd) - [External Email] - *** - *** - Email Validated
From: *** Sent: 30 March 2021 13:53 To: Toyota Financial Services
Customer ID No.: *** Account No.: *** Customer Number: *** Customer Full Name: JACOBS, JOHAN
Email Address: ***
-------------------------------------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------------- CAUTION - EXTERNAL SENDER - Please be careful when opening links and attachments! FNB Cyber Security Office. ----------------------------------------------------------------------------------------------------------------------------------- Good day,
Regarding the below email,
Please see below below address for the nearest DSV Locker to me,
My contact number is *** and my email address is ***<mailto:***>
DSV Locker - Engen Bonza Bay Convenience Centre Client ENGEN Locker BB15143 Street Address CORNER OF BONZA BAY ROAD & MAJOR SQUARE ROAD, BEACON BAY, 5241, EAST LONDON, EASTERN CAPE Suburb BEACON BAY Town EAST LONDON Region EASTERN CAPE Postal Code 5241 GPSLatitide -32.966633 GPSLongitude 27.938439
[image.png]
On Tue, Mar 30, 2021 at 11:10 AM Toyota Financial Services <***<mailto:***>> wrote: Good day Mr Jacobs,
We thank you for the proof of payment provided and advise that all payments take 24-48 hours to be updated on the account accordingly.
We thank you for your request and advise that the registration documents will allow you to change the name of the Titleholder into your own name, to be attended to within 21 days, at the licensing authorities. The documentation pack we will send you will consist of:
1. The original NaTIS certificate
2. A Paid up Letter
3. The Change of Ownership forms
4. A copy of our Proxy ID
Kindly submit the above documentation, inclusive of your latest proof of address, at your nearest Licensing department to finalize the change of ownership process.
DSV has now introduced their Courier-to-locker option, where the documents are couriered to a secure DSV locker near you, leaving you in control.
The DSV locker will:
1. Allow you to collect the parcel anytime within 48 working hours, once the parcel has been scanned into the locker. 2. Is monitored by 24-hour surveillance 3. The documents will be ready within 3-5 working days 4. A notification from DSV will be sent with a unique pin code via SMS and email to retrieve your documents 5. You may select the DSV locker where you will be available to collect your documents within 48 hours of receiving the notification, by copying the link provided below into your internet browser. 6. If the document is not collected within 48 working hours, the parcel will return as undelivered, and there will be a cost of R57 to have them sent out again at your own expense.
The below link will direct you to the page, of which you may select the nearest DSV locker for your documents to be collected:
https://drive.google.com/open?id=1ZHHP9HY3yu54Gdp_1qBSNg1sI48a2bPO&usp=sharing<https://secure-web.cisco.com/1yqN3RcnyQEAHF0EgHqPPyQmnHiB2Dw1dp2XmbkhlzbY7pAU6ozvfM4IeK-iWLWkghNNhZgRPrgts3zgw6eYSjoSObZislc6KnD68JV-Hh9a_17c1tj8xTXyd9JGitYvmwQuHskEgZyCHg1JpC2rapjBa7omRjfIXSohhCeSSmxsQ3iz7EjzrYIMFLFejaNZSLg9auNW-3zE4iN1tIoZR6Qstb6fo7r_RVL8xRDX2l4uC1IeGf_np1YsNwyRdM4zYcVZhT45RHaLk1SNOlZQ8XrnBX3wG2p5r8VljlzfGpmMf1_q0kC45ZgXNtlLjgQkS/https%3A%2F%2Fdrive.google.com%2Fopen%3Fid%3D1ZHHP9HY3yu54Gdp_1qBSNg1sI48a2bPO%26usp%3Dsharing>
In your response, please include the address of the selected locker, as well as your contact number and email address to utilize for the pin code to be sent to you.
Alternatively, you may select our additional Collection or Delivery Options:
1. The NaTIS documents may be collected directly from us at:
NaTIS Reception, 1st floor
WesBank
1 Enterprise Road
Fairland, Johannesburg
- Please allow 48-72 working hours for the preparation prior to collection.
- We request that you produce your ID or valid driver's license as proof of identity upon collection of the documents.
Alternatively, you may request us to
2.Have them delivered by courier which will take 3-5 working days (physical address).
3.The courier service will deliver the documents during working hours, being Monday - Friday between 8:00 and 17:00.
4.Please ensure that someone will be available at the delivery address supp**** to sign for the registration documents.
5.If the documents return to us as undelivered, there will be a cost of R57 to have them sent out again at your own expense.
Together with your delivery method indicated, please also provide us with the full confirmed delivery address and two contact numbers.
We look forward to your reply.
We would like to take this opportunity to thank you for entrusting Toyota Financial Services with your finances.
Yours in service,
Customer Service Centre
***
http://www.toyota.co.za/toyota-finance<http://secure-web.cisco.com/1phCzUMkaD_eiR7GskK_ofbt7GKdYcZt6xCcsygSxNPw__li8PsvV13n37kKMc1wOCWlt4w9m4VSVnNyV4Ez8W-QsBYpPbMBYmNoLuKS7yTDk9DpFl-AcuRLbXM5aGTOwsR6SY7Yh3cj1eFQSzuHhCv3jp0QJKPKcuL5n2kb2LdbYKXKNW425-zNCDtE8GwS4dnZYmfif5VoAvKeevzeCUQDBen98wOEISTbEXrqqUbqZAQjvilwXcq_BiG2h7jG_GG2H1IqvcMZnHeoJmOcZIF4IEgYmswrpvti9o9zj9NVehH***s2sRCgozhIC3AKh/http%3A%2F%2Fwww.toyota.co.za%2Ftoyota-finance>
Fax: ***
-----Original Message----- From: Toyota Financial Services [mailto:***] Sent: Saturday, March 27, 2021 2:33:35 PM To: Toyota Financial Services Subject: Payment Notification- ***. - [External Email] - *** - *** - Email Validated
From: ***<mailto:***> Sent: 27 March 2021 14:27 To: Toyota Financial Services; ***<mailto:***>; Naik, Kogilum
Customer ID No.: *** Account No.: *** Customer Number: *** Customer Full Name: JACOBS, JOHAN
Email Address: ***<mailto:***>
-------------------------------------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------------- CAUTION - EXTERNAL SENDER - Please be careful when opening links and attachments! FNB Cyber Security Office. -----------------------------------------------------------------------------------------------------------------------------------
Good day,
Please see attached regarding the above matter,
Please provide me with the relevant paperwork concerning this matter,
Thank you,
___________________________________________
The views expressed in this email are, unless otherwise stated, those of the author and not those of Toyota Financial Services or its management. The information in this e-mail is confidential and is intended solely for the addressee. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted in reliance on this, is prohibited and may be ********. Whilst all reasonable steps are taken to ensure the accuracy and integrity of information and data transmitted electronically and to preserve the confidentiality thereof, no liability or responsibility whatsoever is accepted if information or data is, for whatever reason, *******ed or does not reach its intended destination.
__________________________________
________________________________ ___________________________________________
The views expressed in this email are, unless otherwise stated, those of the author and not those of Toyota Financial Services or its management. The information in this e-mail is confidential and is intended solely for the addressee. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted in reliance on this, is prohibited and may be ********. Whilst all reasonable steps are taken to ensure the accuracy and integrity of information and data transmitted electronically and to preserve the confidentiality thereof, no liability or responsibility whatsoever is accepted if information or data is, for whatever reason, *******ed or does not reach its intended destination.
__________________________________
___________________________________________
The views expressed in this email are, unless otherwise stated, those of the author and not those of Toyota Financial Services or its management. The information in this e-mail is confidential and is intended solely for the addressee. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted in reliance on this, is prohibited and may be ********. Whilst all reasonable steps are taken to ensure the accuracy and integrity of information and data transmitted electronically and to preserve the confidentiality thereof, no liability or responsibility whatsoever is accepted if information or data is, for whatever reason, *******ed or does not reach its intended destination.
__________________________________
___________________________________________
The views expressed in this email are, unless otherwise stated, those of the author and not those of Toyota Financial Services or its management. The information in this e-mail is confidential and is intended solely for the addressee. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted in reliance on this, is prohibited and may be ********. Whilst all reasonable steps are taken to ensure the accuracy and integrity of information and data transmitted electronically and to preserve the confidentiality thereof, no liability or responsibility whatsoever is accepted if information or data is, for whatever reason, *******ed or does not reach its intended destination.
__________________________________
