PT
Phollip T
1 reviews | Active since Jun 2018
09 Apr 2020, 17:18
POOR SERVICE WITH WESBANK CASHPOWER LOANS
POOR SERVICE WITH WESBANK CASHPOWER CONSULTANTS EXPLAINING DIFFERENT THINGS WHENEVER I WAS DOING FOLLOW UP ON MY LOAN APPLICATION. THE PROCESS OF APPLICATION TOOK ALMOST 2 WEEKS(CONTRACT WAS ONLY DONE LAST FRIDAY) ONLY TO BE TOLD TODAY BY NATASHA***) THAT I CANNOT USE MY ADDTIONAL INCOME WHICH IS DEPOSITED TO MY FNB SOLE PROP ACC SEPARATE TO MY SALARY ACCOUNT. I ALSO HAVE NEW EXISTING LOAN WITH DIRECT AXIS THEY USED MY ADDITIONAL INCOME FOR THEM TO GRANT THE LOAN. I FAIL TO UNDERSTAND WHY IT CANNOT BE USED AND ALMOST 2 WEEKS WASTED WITH ENDELESS FOLLOW UPS AFTER SPEAKING TO NUMEROUS CONSULTANTS.
PHILLIP *** OR ***
Helpful (0)
Replies (1)0
Replies (1)WesBank's replyOfficial
14 Apr 2020, 07:36Dear Phollip T
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply14 Apr 2020, 07:36
Official
Dear Phollip T
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
