PT
Phollip T

1 reviews | Active since Jun 2018

09 Apr 2020, 17:18

POOR SERVICE WITH WESBANK CASHPOWER LOANS

POOR SERVICE WITH WESBANK CASHPOWER CONSULTANTS EXPLAINING DIFFERENT THINGS WHENEVER I WAS DOING FOLLOW UP ON MY LOAN APPLICATION. THE PROCESS OF APPLICATION TOOK ALMOST 2 WEEKS(CONTRACT WAS ONLY DONE LAST FRIDAY) ONLY TO BE TOLD TODAY BY NATASHA***) THAT I CANNOT USE MY ADDTIONAL INCOME WHICH IS DEPOSITED TO MY FNB SOLE PROP ACC SEPARATE TO MY SALARY ACCOUNT. I ALSO HAVE NEW EXISTING LOAN WITH DIRECT AXIS THEY USED MY ADDITIONAL INCOME FOR THEM TO GRANT THE LOAN. I FAIL TO UNDERSTAND WHY IT CANNOT BE USED AND ALMOST 2 WEEKS WASTED WITH ENDELESS FOLLOW UPS AFTER SPEAKING TO NUMEROUS CONSULTANTS.

PHILLIP *** OR ***

0
Replies (1)
WesBank
WesBank's reply14 Apr 2020, 07:36
Official
Dear Phollip T

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution