Poor Service Regarding Payment relief application

Good Day i have been applying for payment relief on a company vehicle purchased through Wesbank and to date i have not received any positive feedback. To date 2 applications have been made with one submitted on the 16th April 2020 and the second application submitted on the 27th April 2020 after speaking to an FNB consultant and submitting the required informationas per discussion with the consultant. Today again i contacted Wesbank again and i have been told that my application is still not processed and i am required to submit another application to a new email address. My business has been negatively affected by the Covid 19 outbreak and cannot function until the Lockdown has been lifted and the back and forth with the bank is affecting me financially as it is costly to buy the airtime and not get any positive feedback. All applications are made to different email addresses at all times and is highly confusing to us as the Client that took out vehicle finance with the financial institutions

The company name is Timasa Cooperative (Pty) Ltd with acc no ***

Kind Regards ***