Poor service off the bat

Wesbank vehicle insurance,

Hi team,

This is not the right way to start a relationship, ive taken out a vehicle and home content policy with you, in line with this yesterday, i called in twice asking you guys to change the start day to today the 18th of Feb, i was told all is in order and the debit will go off for the pro rata rate,.

Checking this morning no new policy documents received as asked twice yesterday, no debit order has gone off, am i now uninsured? I have had years of uninterrupted cover and ill be damned if i let you mess that up, please understand that i hold you fully liable in the event of anything happening to my vehicle.