SP
Sherean P
1 reviews | Active since Feb 2019
13 Sept 2021, 08:16
Poor service - No reply within 2 months!
My instalment increased in June 2021... My Debt Counsellor pays WesBank while I am under Debt Review.
I only realized this had increased in July and emailed WesBank about it because I had received no notice... nor had my Debt Counsellor.
- I'm still waiting for a response.
My account is now in arrears as a result of the additional amount added to my instalment... Why isn't anyone responding to my emails? How do we get in touch with them? They are quick to contact you if necessary, but provide no service in return!
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WesBank's replyOfficial
13 Sept 2021, 11:32 Dear Sherean D
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
WesBank's reply13 Sept 2021, 11:32
Official
Dear Sherean D
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution