BM
Boipelo M
1 reviews | Active since Mar 2019
13 Sept 2021, 09:56
Poor service, no one is giving me answers
I have settled my arrears, paid all legal costs, now when I login into my account I can’t request settlement quote, I have been communicating with Nadar Rodney and nothing has been done about my query. I get a message that says my account status doesn’t allow me to request a settlement quote, question I asked is what is the status of my account? Can someone atleast tell me the status of my account, because I am 100% sure that my account is up to date. Your services are very poor, I don’t even have a ref number for my query.
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Replies (2)
WesBank's replyOfficial
13 Sept 2021, 10:19Dear Boipelo Moiloa,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply13 Sept 2021, 10:19
Official
Dear Boipelo Moiloa,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
BM
Boipelo M's updateReviewer Update
13 Sept 2021, 14:04No one is giving me answers what is this ;
“Important Notice
“Important Notice
Your account status doesn't allow you access to the Settlement page.”
Can someone explain it to me, I don’t want you to send me settlement quote guys, I want the status of my account to be attended to, is it too much to ask?
Can someone explain it to me, I don’t want you to send me settlement quote guys, I want the status of my account to be attended to, is it too much to ask?
BM
Boipelo M's update13 Sept 2021, 14:04
Reviewer Update
No one is giving me answers what is this ;
“Important Notice
“Important Notice
Your account status doesn't allow you access to the Settlement page.”
Can someone explain it to me, I don’t want you to send me settlement quote guys, I want the status of my account to be attended to, is it too much to ask?
Can someone explain it to me, I don’t want you to send me settlement quote guys, I want the status of my account to be attended to, is it too much to ask?