kH
keith H
1 reviews | Active since Jun 2010
23 Jun 2023, 08:44
POOR SERVICE - NO ANSWER
Ive had my car for 6 years and it's been insured with the same insurer for 6 years. I recently received communication that they need proof of insurance which I emailed to them. I tried to upload the document to their system and Ive tried to phone numerous times, with nobody answering the phone. Now, I get a message to say that they are adding limited insurance cover to my account which is unacceptable. PLEASE CAN SOMEONE PHONE ME TO SORT THIS OUT. I WILL STOP MY DEBIT ORDER NOW.
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WesBank's replyOfficial
23 Jun 2023, 08:59Dear Keith Hubbard,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply23 Jun 2023, 08:59
Official
Dear Keith Hubbard,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution