Poor service. Ne response to emails.

On the 13th October I went to Wesbank"s online application to finance a verhicle that I am buying from a private owner. This was fairly simple and easy. But from here onward it was just a nightmare. They approved the loan, and in the approvement email Wesbank assured me they will contact me withing 24 hours. I waited 2 working days. Nothing so I phoned them. This took 2 hours of my day to get to somebody who is prepared to answer the phone. The lady then requested me to send the details of the owner of the verhicle, which I duely did. Another 48 hours, nothing. Phoned again and send a email. Eventually somebody picks up and stays on the line long enough to listen. Asked again to send the details of the owner, which I then repeated on the phone. Next day she did contact the buyer and requisted the necessary documents from him. On Thursdasday 26 October, he sent the documents through to Wesbank. Nothing. On Friday I sent 3 emails for a response, nothing. This morning, Monday 20 October I again sent an email, the seller phoned 3 times. I phoned and again 20 min of struggling a lady came back and said she sent a mail. I looked at the mail and it asked for the documents that the seller has sent to her on Thursday. He immediatly resonded to the mail and so did I. Now the waiting game start again. When will she respond. Another 2 days!!!!! I have never received such terrible service from any private company. This is the standard of a Goverment or munisipality. Shocking