poor service I got from VW Financial Services

<p>I bought a car with Vw Financial services last year April , the car was hijacked in August 2016, my insurance paid of the car on the 28 August 2016, I received the paid up letter from Vw financial services on the 4th September and was told that they will close the account and update credit bureau..Today on the 28 September which is a month later, I called them to check how far with uodate to credit bureau then the lady who was assisting she said the account is still open then she closed it immediatley and told me to wait for 30 days again of which I feel its unfair to me for waiting for another 30 days for the account to be updated... I cant qualify to buy a new car due to affodibility since the account is not yet updated.I am struggling to make a new application since the account is showing that is still existing. Please someone help Ref number ********** 489</p>