Poor service from Westbank

Highest level of incompetence.

Very difficult to get through to someone that can actually help. It’s either you hold the line for hours before someone can answer and when they finally do, the call is always redirected or transferred to someone and still placed on hold On the 28th January I requested a settlement balance on my vehicle (***) The money was paid in on the 30th of January at 12:16 (R189 788.72)

I called on the 10th of February requesting a settlement letter following the payment, this was not sent On the 26th of February my account was debited (R5 909.72) I called several times to query this but could not be assisted On the 28th of February I walked into an FNB branch but was only referred to a desk phone to speak to someone from Wesbank I expressed my frustration and requested for an urgent refund which was promised to happen within 48 hours I called in once again on the 7th and I was told the debit order was not canceled and the person I spoke to had not logged the refund I was once again asked to wait for another 10 working days the money would be in my account This time I demanded a reference number(***4) Instead on the 13th I received an invoice with a balance of R5 309.72 I called but couldn’t get through and struggled most of the day because of coverage due to loadshedding I called once more on March 16 and I was told that my request was not logged as an urgent refund and they are backlogged. I was yet again transferred to The manager after having held on the call for 22 minutes. Even so, I was unable to speak to that so said manager as was advised and I eventually ran out of airtime.

I can not even begin to describe the inconvenience and strain this issue has caused on my finances after having been a loyal customer for years and not missed any payment.