Poor Service from Wesbank Insurance Claims Department espacially by the Guy named kimmie

my car was involved in an accident on the 15th July 2022, and its finance by wesbank and their insurance is hollard handled by Brolink. In wesbank insurance department, there is this guy who is so arrogant like hell with little help by the name of Ismail Kimmie, I saw which that they can fire him, because he cannot speak well and assist the clients, he so mood. I requested him today again this morning to resent the documents (ODP) again to brolink, as caroline is from Brolink is off-sick and he is adamant that he will not do that and my car is at first-help Towing and they are intending to sell my KIA Rio 1.4 Tech, email from fIRST HELP:Please note that we clearing the yard, vehicles standing longer than 30 days without feed back will be sold as a code4 to cover our costs