POOR SERVICE FROM WESBANK

Very poor service. We are struggling financially. After calling and asking for assistance, they are telling me they only had financial assistance when it was COVID. They have no alternative in place. I was informed we have to sell our vehicle or lose it. THAT IS NOW CALLED SERVICE!!!! Up to now no one can tell me who is working with our Wesbank account as far as I know you have an agent assigned to your account, but needless to say, there service is VERY VERY BAD!!!!