JJ
Jay.Moonaisur Jay.Moonaisur
1 reviews | Active since Jul 2016
22 Feb 2022, 07:27
Poor service from Wesbank
Poor service from Wesbank. After my daughter settled her account some time ago, a debit did go off. She is now having difficulty getting her refund. Numerous emails and calls not helping either. Account number ***. Hope someone from management reads this and can assist. You guys never miss a payment but to arrange a refund is a problem. Disappointed about your shoddy service.
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WesBank's replyOfficial
22 Feb 2022, 08:51Dear Jay M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply22 Feb 2022, 08:51
Official
Dear Jay M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution