Poor service from Wesbank

Item: WesBank
Rating: 1
Author: David C

My wife had an account with Wesbank. Her vehicle was settled a month and a half ago but they continue to deduct an instalment. They have been contacted numerous times and the account was confirmed by an agent of Wesbank that it had been settled. Pathetic service, never again will we deal with Wesbank.

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Replies (1)

WesBank's replyOfficial

16 Oct 2020, 10:03

Dear David C,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply16 Oct 2020, 10:03

Official

Dear David C,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution