Poor service from Wesbank

Since March 2023 I have been trying to get replacement title holder papers for an Opel Corsa bakkie which I want to sell. In July 2023 I paid R814.00 for the papers was then dealing with Lindo Lekuleni, who was very helpful, but left the company at the end of July 2023. To date, 21 January 2024 I have had no response from Wesbank consultants, despite 13 follow up email to Lauren Padiachy, and countless phone calls to Westbank client services. Thus 11 months later I do not have the papers for the vehicle.