Poor service from my finances bank

Due to lockdown I app**** for a payment break but my financed bank rep**** that I do not qualify because my CIPC is deregistered I wondered how because my company documents are up to date, and I thought as it was addressed by the president that those who are going to be affected by lockdown financial should apply for payment break with their creditors as this lockdown is going to affect many people but instead I was charged interests as well, I failed to understand how and where was I going to get that money as my company I was also affected by this lockdown I feel that the bank didn’t comply and protect me as a client