Poor service from Motorite and Wesbank

I have been in correspondence with Motorite and Wesbank to assist with termination of a Motorite service plan. This process commenced in November 2019, but I it has not been terminated and I am still paying for a service plan I do not require. Both call centers said that they have not received correspondence from each other. I spoke to a Mr. Lotto Baloyi (Motorite) and a Mikhaila (Wesbank) who said they would escalate my issue. However, my debit will remain the same. I have more then comp**** with their requests, but they have not assisted me in a satisfactory manner. I am very disappointed at the poor service I have received from both companies, and it is a pity that I am at the beginning of my car contract with Wesbank.