CW
Christo W
1 reviews | Active since Jul 2019
14 Aug 2023, 12:59
Poor service for obtaining Natis documents.
Absolute battle to obtain natis documents from Wesbank. I have to phone a consultant to kick-start every step. No email/SMS/phone confirmation that they received the documents or funds I sent. Keeping me guessing and in the blind. And if you want to reply that you need time to confirm the next debit order won't bounce, the account has been paid off for more than 90 days AND is in credit.
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WesBank's replyOfficial
14 Aug 2023, 13:13Dear Christo
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply14 Aug 2023, 13:13
Official
Dear Christo
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution