Poor Service Delivery... Yet again

<p>I app**** for car finance for a private sale on 29/06/2016. According to the online application response and the email I received the application was approved and I could expect a call from the appointed agent within 24 hours of submitting my application. I proceeded to notify the seller of this along with the documentation I require from them in order to proceed. I sent this to Wesbank but somehow this got lost in their general mailbox and only after I called to follow up on 30/06/2016 the consultant that assisted me saw to it that the documents reach the relevant person in charge of this case. I was promised that I would receive feedback within 24 hours. I called Wesbank again on 01/07/2016 at 09:51 after the 24 hours lapsed since I did not receive feedback. The consultant on the line advise that she would notify the lady in charge of the case to call me back. At 13:30 I had not yet received a call back as promised so I called again. The first agent I spoke to proceeded to end the call during the verification process. The second agent I spoke to actually put me on hold to go speak to the lady in charge of my case and returned after a few minutes to inform me that the lady advised that she would give me a call shortly. It is now nearing the end of the business day and again I have not received the promised call. As an existing Wesbank and FNB client I find this appalling to say the least. I am now left in an embarrassing situation where I need to explain to the seller that I did not in fact mislead them into thinking I successfully acquired financing for buying their vehicle but that Wesbank has yet to provide me with any feedback in this regard. It has now reached the point where I am willing to take Nedbank up on their offer of a sizable personal loan in order to proceed with the transaction since it would appear that the staff at Wesbank have no interest in assisting me.</p>