Poor Service Delivery

I am in the process of immigrating overseas. I have sold my vehicle and to start the transfer of ownership I require the NATIS document. I emailed this request on 24-1-2022. What followed was a series of emails, every time supplying WesBank with the necessary details. Not only did they take 3-5 business days EVERY TIME I communicated per email, but my request was not even lodged. Not even after paying for the courier fee and sending proof of payment, and TWO contact numbers.

On 15-2-2022, I phoned WesBank and to my surprise was met with a very competent employee that quickly found me on the system and said that she will request my document that day. This was the first time I received an email stating that my request is being processed. Two days later, on 17-2-2022, I send a follow-up email and get a reply stating my NATIS document has been requested "TODAY."

This is unacceptable service. You would be saving so much time if there wasn't a back and forth the entire time. Once you decide to attend to someone's problem, sort them out as quickly as possible. Unproductive and poor service delivery.

I will most definitely not recommend WesBank for any services if this is how they manage their clients.